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Return, Refund & Cancellation Policy

Glimmerlightings.com has *light* policies to make buying lights a smooth and simple process for you, the customer. We won’t lie, it breaks our heart every time a customer comes and tells us they don’t like their new lights as well as every time we’ve unknowingly sent them a defective product. This is why we’ve made three easy-to-understand policies based on the most common reasons for returns/cancellations:

Dislike Your New Lights? 7-Day Test Drive, Return & Exchange

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return

  • Your item must be unused and in the same condition that you received it. 
  • Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. 
  • In case of multiple products in an order and you want to return a single product from that order, you’ll have to contact us through email using the Contact Us section.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

Shipping costs are nonrefundable. When you receive a refund, the cost of return shipping will be deducted from your refund. 

In case of damages or loss of property: the customer shall be liable to charge of repair cost or product cost from the refundable amount charged as security deposit.

How does it work?

Step 1: Raise a return request

Step 2: Once approved, we will have it picked-up

Step 3: We will have the product inspected

Step 4: Receive the amount with your desired method

Step 5: Buy a new product 🙂

What’s eligible?

  • The Request is placed within the first 7 days of delivery
  • You can return products only once

What’s not eligible?

  • Customized products
  • Brokedown by you
  • Parts are missing
  • Products bought during a flash sale

Received a Defective Unit? 7-Day Replacement Guarantee

At times, there may be a possibility of a customer receiving a defective piece. (By defective we mean Manufacturing Defects i.e. light imbalance, one some bulbs not working, etc.) Whether the product is defective as soon as you unbox it or if you encounter a defect within 7 days of delivery, you can raise a 7-Day Replacement Guarantee request

How does it work?

Step 1: Raise a return request

Step 2: Once approved, we will have it picked-up

Step 3: We will have the product inspected

Step 4: Receive a replacement

What’s eligible?

  • A request is placed within the first 7 days of delivery

What’s not eligible?

  • Products with physical damage

Want to Cancel Your Order? Our Order Cancellation Policy

We admit that it is upsetting to see an order canceled :(. But we understand that there are many reasons why one would want to cancel an order placed on our website. Before cancelling, do reach out to our Customer Support to find out if we can resolve your issue without any cancellations.

How does it work?

If your product has not yet been dispatched, here’s how you can proceed with your cancellation request:

Step 1: Login to your account & click cancel next to your order

Step 2: Your order gets canceled & you will receive an email for the same

Step 3: You get a refund (for pre-paid orders)

What’s eligible?

  • Orders canceled before 24 hours of placing the order or before dispatch/shipping whichever is earlier.

 

Contact Us If you have any questions on how to return your item to us.